Gloraviva Logistics & Shipping Guidelines

At Gloraviva, delivery management matches the mindful design of our small household collections. Operating as a streamlined, independent online retailer, logistics are structured around a direct, high-efficiency network. Every package undergoes personal preparation rather than mass-automated warehouse sorting, keeping overhead costs minimal and ensuring boutique-grade care for your selections.

1. Transit Timelines & Destination Estimates

To maintain reasonable pricing and practice resource efficiency, items dispatch directly from specialized fulfillment hubs. Please review the standard transit parameters listed below:

Destination Region	Anticipated Delivery Window
United States	4 – 6 Business Days
Canada / United Kingdom / Australia	6 – 9 Business Days
International (Remaining Countries)	9 – 12 Business Days

Operational Note: The intervals above represent standard carrier projections. While our team monitors shipping pipelines closely to maintain accuracy, final arrival dates can fluctuate due to localized courier backlogs, holiday volumes, or weather conditions.

2. Shipping Tariffs & Free Delivery Thresholds

Cost transparency is a vital component of the shop's customer philosophy. Rates remain flat and predictable:

• Standard Storefront Delivery: A predictable flat fee of $5.99 applies to any package shipped within our standard service boundaries.
• Complimentary Shipping Target: All individual or combined orders with a basket subtotal reaching $49 or above bypass standard shipping fees entirely.

3. Shipping Changes & The 12-Hour Grace Period

Fulfillment routines initiate rapidly to ensure household goods reach destinations promptly.

• Submission Boundary: To modify a delivery address or rescind an order completely, message service@gloraviva.com within 12 hours of completing checkout.
• Courier Custody: Once a parcel is transferred to the regional logistics provider, data streams cannot be paused or altered. Unwanted items must proceed through our standard return network upon arrival.

4. Transit Tracking & Real-Time Logistics

An automated transaction update containing dedicated courier tracking codes is sent as soon as a parcel leaves the dispatch station.

• Carrier Synchronization: System databases typically require up to 24 hours to activate tracking paths after an initial label print.
• Hub Transitions: Tracking logs may appear static for a day or two when shipments transfer through regional sorting centers. This is normal behavior during standard freight movement.

5. Security Guarantees: Arriving Damaged or Lost

Gloraviva accepts full accountability for a secure transit process.

• Damaged Deliveries: If an item arrives compromised or broken, email clear visual proof of the damage alongside order specifics to service@gloraviva.com within 72 hours of physical receipt. A replacement item will be prepared immediately.
• Lost Consignments: If formal tracking diagnostics confirm a package has been misplaced or lost mid-transit by the carrier, our team will coordinate a replacement dispatch at no extra cost.

6. International Import Regulations & Duties

For our international buyers purchasing goods outside of the United States:

• All international orders ship under Delivered Duty Unpaid (DDU) parameters.
• Local processing tariffs, regional import taxes, or custom clearings belong solely to the buyer's account.
• Gloraviva cannot influence or assume liability for procedural holdups stemming from municipal border clearance protocols.

Customer Fulfillment Support

As a dedicated startup business, we personally address every logistics inquiry. Our team aims to review and respond to digital service messages within a single business day.

Storefront URL: gloraviva.com

Communications Desk: service@gloraviva.com

Telephone Contact: (+1) 7074000432

Mailing Location: 109 4TH STREET SANTA ROSA, CA 95401